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Agent 99 technology
Release Date : Monday, 22 May 2006
News Source : Red Herring magazine
SAN MATEO, CA (May 22, 2006) - Contactual, a provider of
hosted contact center services, today announced that it
has been selected as a winner of the annual "Red Herring
100 North America" award by Red Herring magazine. This
list of 100 privately held companies in North America
recognizes those that play a leading role in innovating
the technology business.
"With venture capital flowing again, we're seeing a lot
of innovative new companies taking on the established
players with disruptive technologies and innovative
business plans," said Joel Dreyfuss, Editor-in-Chief of
Red Herring. "The Red Herring 100 North America
companies, among them Contactual, are pushing and
breaking the boundaries of the technology business and
we are excited to report on their success stories."
Contactual provides a hosted contact center platform
that enables organizations to deploy and operate
enterprise-class multi-channel contact centers without
the time and expense of purchasing, installing and
maintaining equipment. The company is the only provider
that can provision a complete hosted contact center in
as little as four hours, operate with any kind of phone
infrastructure from PBX to VoIP, and provide integrated
email and chat functionality.
"The on-demand contact center is precisely the kind of
disruptive technology that Red Herring knows can have a
major impact on the business community," said Mansour
Salame, Contactual founder and CEO.
"This award recognizes our central role in creating the
hosted contact center model, its significant cost and
flexibility advantages, and its ability to eliminate the
months-long deployment process involved in provisioning
a traditional premises-based contact center."
As one of the winners, Salame will present the company
at the exclusive Red Herring Spring 2006 CEO summit, May
23-25 in Monterey, California. This invitation-only
conference will explore "The Pursuit of Disruption" and
how it spawns unexpected opportunities, novel alliances,
and great success stories. Red Herring's lists of top
private companies are an important part of the
magazine's tradition of identifying new and innovative
technology firms and entrepreneurs. Companies like
Google and eBay
were spotted in their early days by Red Herring editors
as some that would change the way we live and work.
After receiving more than 1,000 submissions and
nominations for the 2006 North American list, Red
Herring's editorial staff rigorously evaluated the
contenders through a careful analysis of financial data
and subjective criteria, including quality of
management, execution of strategy, and dedication to
research and development. The full list of Red Herring
100 North America companies is posted at
www.redherring.com.
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